Shift Supervisor

Copenhagen, Denmark

Shift Supervisor
Work Location: Copenhagen, Denmark


About us

Museum of Illusions is the world's largest and fastest-growing museum chain with 45 locations in 27 countries, and big plans for further expansion. Our original concept was launched in 2015 and quickly became a recognizable global brand and leading attraction in each city where it was launched.

Our young and motivated team is rapidly growing, and we invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone who is eager to have their mind blown.


Shift Supervisor role overview
A Shift supervises overviews both the daily activities and 7-10 museum staff performance during their shift. They are responsible for maximizing customer satisfaction during visits, ensuring the museums’ exhibits are operating as expected, and handling requests or complaints, when needed.

What you would get to do:

  • Manage the 7-10 daily museum staff
  • Assign placement positions for daily staffing, to meet operational needs and
    ensure proper coverage
  • Ensure that any daily operations goals are met
  • Train and integrate new hires
  • Monitor staff and guest satisfaction by being present on the museum floor
    during operations
  • Provide guidance and feedback to employees when needed.
  • Ensure museum rules, processes and procedures are followed by both
    employees and guests
  • Mediate and/or resolve conflicts between employees when needed
  • Providing “first contact” customer service to visitors – answer visitors’
    questions, solve refunds and discount inquiries.
  • Maintain museum cleanliness during operating hours

What you should bring along:

  • Proven work experience as a Receptionist, Front Office/Customer Experience
    Representative, Sales or similar customer facing role;
  • Proven work experience as a team lead for at least 5 employees
  • Merchandise, inventory, and sales knowledge preferred;
  • Ability to be resourceful and proactive when issues arise;
  • Excellent organizational and administrative skills; and
  • Ability to work under pressure and time-management skills, with the ability
    to prioritize tasks.
  • Proficiency in English and Danish Language

If you don’t think you meet all the criteria but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.

Shift Supervisor

Job description

Shift Supervisor

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