Operations Manager

Manchester, United Kingdom

Operations Manager

Location: MOI Manchester

About The Museum of Illusions

Museum of Illusions is the world's largest and fastest-growing museum chain. Our story began not long ago in 2015 in Zagreb, Croatia, and has not stopped growing since. Today, the MOI concept is a recognized brand and leading attraction in more than 49 locations around the world!

At the Museum of Illusions, we understand the power of play, exploration, and creativity. We are curious and open to people thinking outside the box. And one thing is for sure – MOI offers you the opportunity to enjoy flexible work hours, travel globally, and explore different concepts.

As we are rapidly growing, we invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone who is eager to have their mind blown.


Operations Manager Role Overview

The Operations Manager is responsible for the day-to-day operations of the museum overseeing staff recruiting, training, and scheduling, as well as museum maintenance and event execution. The Operations Manager also will participate in planning and implementing operations policies, procedures, and protocols. To be a great fit for this role you should have a consistent work history and previous experience in entertainment or museum operations. A passion for guest services and team mentoring is also a plus. 

Key Responsibilities

  • Interview, hire, train and develop new museum staff. Implement company training procedures for the museum location.
  • Understand the museum sales forecast to ensure staff levels are appropriate within the museum daily.
  • Obtain staff availability and utilize it to plan and post the employee schedule bi-weekly.
  • Supervise and support the Shift Supervisors, ensuring their respective shifts operate efficiently and effectively.
  • Maintain a high standard of guest experience, ensuring guest satisfaction and engagement.
  • Monitor and maintain the museum's maintenance at all levels (cleanliness, exhibits, etc.).
  • Ensure museum policies and procedures are followed.
  • Work with the General Manager to execute a strategic plan for the museum’s growth and sustainability.
  • Along with the General Manager, represent the museum in the community by forging relationships with local organizations, educational institutions, and business clients.
  • Prioritize and manage multiple projects simultaneously, follow through on issues in a timely manner, and demonstrate forward thinking.
  • Prepare and execute field trips, special events and influencer visits within the museum alongside Marketing and Sales.
  • Work alongside Operations Managers from other museum locations to determine best practices.


  • Bachelor's Degree preferred or equivalent experience.
  • Minimum 5 years of working experience in the same or similar job with the same or similar key responsibilities.
  • Proven experience in a leadership role within the entertainment industry
  • Strong financial management skills with experience in budgeting and P&L responsibility.
  • Ability to produce accurate results, analyze workflow, and set priorities to meet deadlines with minimal supervision.
  • Exceptional communication and interpersonal skills.
  • Demonstrated ability to lead and inspire a diverse team.
  • Knowledge of current best practices within the entertainment environment
  • Understanding of marketing, sales, and visitor engagement strategies.
  • Self-starter who is organized, detail-oriented, adaptable, responsive, and self-motivated.
  • Advanced proficiency in Microsoft Word programs (Word, Excel, PowerPoint).
  • Proficient in English language.

Looking forward to meeting you!


Operations Manager

Job description

Operations Manager

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