Network Development Specialist
Location: Zagreb
About us
Museum of Illusions is the world's largest and fastest-growing museum chain with more than 45 locations in 27 countries and big plans for further expansion. Our original concept was launched in 2015 and quickly became a recognizable global brand and leading attraction in each city where it was launched.
Our motivated team is rapidly growing, and we invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone who is eager to have their mind blown.
Role Overview
We are looking for a detail-oriented Network Development Specialist to join our Franchise Support team and work on the successful launch of new franchise locations, collaborating with different departments such as architects, account management, finance, marketing and other.
Role & Responsibilities:
Customer Understanding:
- Gain valuable insights through techniques such as customer validation and understanding customer needs
- Understand the franchisor/franchisee relationship and effectively use cross network insights to increase the success rate for new franchisees
Cross-Functional Collaboration:
- Lead cross-functional teams spanning sales, service, product, software development, content, marketing, legal, operations, and finance
- Assess ideas, motivate teams for timely execution, and ensure seamless alignment in the go-to-market process
- Advocate for customer success across all internal departments
Market Learning:
- Apply learning strategies, including market segmentation, market development, market refinement, and competitive intelligence analysis, to enhance market knowledge of the company and franchisees
Project Planning:
- Strategically plan all phases of new franchise launches in alignment with internal procedures, overseeing the entire process
Progress Tracking:
- Establish measurement milestones, metrics, and key performance indicators (KPIs) for effective tracking of launch initiatives and activities
- Monitor and report on new franchise launches to a broad audience of internal and external stakeholders
Standards Development:
- Innovate and advocate for standards on upcoming franchise openings while ensuring consistency and adherence to established guidelines
Needed qualifications:
- 1 or more years of project management, bonus if you have experience in go-to-market strategies in new markets and initiatives
- Excellent communication, organization, and problem-solving skills
- Excellent command of MS Office
- High proficiency in English
- Ability and interest to travel to museum locations worldwide
Personal profile:
- An open-minded individual with proven collaboration and communication skills and the ability to collaborate well across different groups
- Excellent interpersonal and verbal communication skills
- Great organizational skills
- Creativity and passion
What’s in it for you?
- flexible working hours
- full-time salaried position with a bonus structure
- working in a young and energetic environment
- travel opportunity
If you don’t think you meet all the criteria but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.
www.museumofillusions.com
