Museum Staff-Illusion Expert

About The Museum of Illusions

Museum of Illusions is the world's largest and fastest-growing museum chain. Our story began not long ago in 2015 in Zagreb, Croatia, and has not stopped growing since. Today, the MOI concept is a recognized brand and leading attraction in more than 43 locations around the world!

At the Museum of Illusions, we understand the power of play, exploration, and creativity. We are curious and open to people thinking outside the box. And one thing is for sure – MOI offers you the opportunity to enjoy flexible work hours, travel globally, and explore different concepts.

We invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone who is eager to have their mind blown.

Illusion Expert 

As an Illusion Expert, you will play an integral role in the success of the Museum by facilitating our exhibits, guests interactions of all ages, and maintaining the exhibits. Additionally, you will monitor and assist with museum operations, and work cross-functionally in various areas of the museum to ensure guests needs are met. 

The ideal candidate for this role is friendly, approachable, helpful in nature, never meets a stranger, and an excellent communicator. In this role, you will help guests with using their devices to take selfies on their devices, explain the exhibits and help guide them through the museum. This role is a standing role and requires standing for the entire duration of each shift. 

Primary Job Duties & Responsibilities

• Present a positive and professional demeanor, as an ambassador for the Museum.
• Ensure guest satisfaction by providing superior customer service in the various areas of the museum.
• Engage with guests by offering a fun and unique experience, assistance with the exhibits, and providing illusion explanations, photo taking, etc.
• Have a working knowledge of all museum exhibitions, to instruct guests and facilitate their experience.
• Participate in and/or lead special events (I.e., school field trips, group visits, birthday parties, private rentals.
• Keep the museum, including bathrooms, the retail shop, and outdoor entryway, neat and tidy, free of trash and debris.
• Maintain museum traffic flow.
• Run museum reception area and perform all related tasks.
• Welcome guests, sell tickets and museum merchandise.
• Restock the retail shop with merchandise.
• Monitor the Smart Playroom – replacing missing parts, changing instruction stickers, price tags, etc.
• Provide “first contact” customer service to visitors – answer visitors’ questions, process refunds and manage discount inquiries.

Qualifications (Required) (Please feel free to add or remove from any of the below)

• Education requirement: High School Diploma
• Passion for the arts.
• Tech savviness is a must!
• Exceptional communication and interpersonal skills. 
• Emotional intelligence, Strategic thinking, analytical, and problem-solving skills.
• Proactive, organized, accountable, trustworthy, and observant.
• Self-starter personality. 
• Ability to speak with guests. 

Compensation, Perks and Benefits

• $19/hour. Part-time. 
• 401k Retirement Plan
• Employee discounts at our museums!
• Flexible schedule!
• Time & a half on holidays!

Physical Requirements/Demands

• Must be able to stand on your feet for the entire shift. This is a standing role and you will be on your feet for the duration of every shift. 
• Must be able to use hands and fingers to type on a keyboard, use a laptop and other office equipment. 
• Must be able to ascend/descend flights of stairs.
• Must be able to bend, stoop, kneel, crawl, crouch, and squat.
• Must be able to properly express oneself, exchange information, communicate and converse with diverse cultures, races and sexes.
• Must be able to lift 25 lbs.  
• Must be able to work both indoors and outdoors. 
• Must be able to use sight to detect, determine, perceive, observe, inspect, and assess situations. 

Museum of Illusions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

www.museumofillusions.com