Learning and Development Trainer

Zagreb, Croatia

Learning and Development Trainer

Work Location: Zagreb

About us

Museum of Illusions is the world's largest and fastest-growing museum chain with 47 locations in 27 countries and big plans for further expansion. Our original concept was launched in 2015 and quickly became a recognizable global brand and leading attraction in each city where it was launched.

Our motivated team is rapidly growing, and we invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone who is eager to have their mind blown.

Role & Responsibilities:

  • Conduct needs assessments to identify any learning gaps and communicate findings to relevant stakeholders
  • Conduct tailored training sessions for groups of 10 or more, both in-person and virtually, ensuring attendees learn subject matter within the context of their roles
  • Guide and develop learning strategies to support business objectives; strategies may include implementation of new systems, processes, communication planning and change management
  • Develop, create, and regularly update training materials and user documentation
  • Contribute to the administration and general maintenance of the LMS and develop and/or update existing learning courses according to needs
  • Implement training programs and make necessary adjustments to enhance course effectiveness
  • Maintain knowledge of business systems and platforms to support daily business functions
  • Recommend and oversee modifications/additions to LMS based on field observation and data
  • Assist Retail team by conducting product demonstrations as needed
  • Proactively identify areas of opportunity and propose possible solutions to drive business forward
  • Prepare reports and presentations for management on usage, evaluation, and effectiveness of training initiatives
  • Monitor learner response to training using surveys, feedback, and focus groups and make necessary changes to training materials or facilitation methods
  • Collaborate with leaders across the company and other members of the HR team to facilitate needs-based analysis and establish customized curriculum as needed

Position Type/Expected Hours of Work

This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed. The position is on-site in Zagreb, Croatia.


Flexibility to travel to museum sites approximately 40% of the time a month, with the possibility of increased travel during peak periods

Needed qualifications

  • 2-3 years of working experience in the same or similar job with the same or similar key responsibilities
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Proficient in Microsoft Office Suite or related software
  • Excellent organization skills and attention to detail
  • Ability to work independently
  • High proficiency in English
  • Ability to travel to museum locations internationally

Personal profile

  • An open-minded individual with proven collaboration and communication skills and the ability to collaborate well across different groups
  • Excellent interpersonal and verbal communication skills
  • Great organizational skills
  • Creativity and passion

What you can expect from working with us

  • Full-time salaried position with a bonus structure
  • Health Insurance
  • Opportunity to travel to other US museum locations and the European HQ
  • A young, vibrant and ambitious team to work with
  • A fun, exciting and industry-leading concept to manage and develop in Zagreb
  • flexible working hours

If you don’t think you meet all the criteria but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.


Learning and Development Trainer

Job description

Learning and Development Trainer

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