About us
Museum of Illusions is the world's largest and fastest-growing museum chain with 69 locations in 29 countries, and big plans for further expansion. Our original concept was launched in 2015 and quickly became a recognizable global brand and leading attraction in each city where it was launched.
Our young and motivated team is rapidly growing, and we invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone eager to have their mind blown.
Position Overview:
The Launch Operations Coordinator plays a key role in bringing new Museum locations to life by supporting and coordinating all operational aspects of the launch process. Working closely with cross-functional teams, this role ensures the smooth execution of activities from the initial project phases through to final opening.
The position involves overseeing logistical, administrative, and operational details, aligning stakeholders, and keeping tasks on track to meet project timelines. With a strong focus on organization, collaboration, and hands-on execution, the Launch Operations Coordinator helps streamline workflows, maintain consistency and quality, and ensure that every element is ready for a successful opening. This role offers the opportunity to work at the center of the launch process and see tangible results from your work at each new Museum opening.
What you would get to do:
- Support and coordinate all operational and commercial activities across the full museum launch lifecycle, from early setup through opening.
- Prepare, organize, and maintain operational documentation, including guidelines, instructions, training materials, and checklists.
- Act as a hands-on operational partner to franchisees during pre-opening, guiding them through key setup steps and ensuring readiness
- Track operational tasks, timelines, and dependencies, providing regular status updates and flagging risks to the Launch Project Manager.
- Support the setup, testing, and launch readiness of ticketing systems, digital sales tools, websites, and social media channels.
- Coordinate logistics and on-site preparations, including equipment delivery, material setup, and alignment with brand and operational standards.
- Serve as the primary operational support contact for franchisees during the pre-opening phase.
- Support franchisees in planning and coordinating pre-opening commercial and promotional activities, ensuring alignment with brand guidelines and launch timelines.
- Assist with hiring and onboarding activities, including coordination of training schedules, materials, and documentation.
- Provide on-site operational support during final preparations and opening phases when required.
- Proactively troubleshoot operational issues, escalating risks and blockers to the Launch Project Manager as needed.
What you should bring along:
- Experience in operations coordination, project coordination, launch support, or account/project roles in agencies, hospitality, retail, events, experiential or franchise environments are a plus
- Strong organizational and coordination kills, with proven ability to manage multiple workstreams, documentation, and timelines simultaneously.
- Experience working with multiple stakeholders (internal teams, external partners, franchisees, or vendors).
- Confidence in supporting operational setup and execution, both remotely and on-site.
- Familiarity with digital tools and platforms, such as ticketing systems, websites, CMS platforms, or digital sales tools.
- Excellent communication skills in English, both written and verbal.
- Ability to prioritize tasks, work independently, and stay detail-oriented in fast-paced environment.
- A proactive, solution-oriented mindset with the ability to identify issues early and escalate appropriately.
- Willingness to travel and provide on-site support during launch and opening phases when required.
Nice to have:
- Experience working with franchise models or multi-location rollouts.
- Exposure to PR agency coordination, hiring support, or training coordination.
- Background in PR, marketing, events, experiential, hospitality or attractions-based concepts.
What you can expect from working with us
- Full-time salaried position with a bonus structure
- Supplementary and additional health insurance
- A young, vibrant and ambitious team to work with
- A fun, exciting and industry-leading concept to manage and develop in Zagreb
- Reimbursement of travel expenses and provision of the warm meal
If you don’t think you meet all the criteria but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.
www.museumofillusions.com
