Account Manager

Account Manager

Location: Zagreb

About us

Museum of Illusions is the world's largest and fastest-growing museum chain with 58 locations in 26 countries, and big plans for further expansion. Our original concept was launched in 2015 and quickly became a recognizable global brand and leading attraction in each city where it was launched.

Our young and motivated team is rapidly growing, and we invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone eager to have their mind blown.

Position Overview: 

We are currently looking for an Account Manager to join our Franchise support department. The Account manager at the Museum of Illusions is responsible for maintaining and growing relationships with franchisees ensuring their needs are met, and driving overall satisfaction and success of the franchise network. This role involves strategic planning, project management, and cross-departmental collaboration to support the museums in achieving their goals.

If you join our Franchise support team you will be communicating with our franchise network about their sales & marketing efforts, monitoring and analyzing their business performance, and collaborating with them & our internal departments on achieving strategic business goals.

Roles & Responsibilities:

• Act as the primary point of contact for assigned franchisees, addressing their needs, concerns, and requests promptly
• Monitor Key Performance Indicators (KPIs) and analyze the historical performance of Museum of Illusions (MOIs)
• Conduct regular check-ins and meetings with franchisees to discuss performance, provide updates, and gather feedback
• Provide strategic advice and support to franchisees on how to leverage Museum of Illusions’ products, services, and marketing strategies
• Prepare and present performance reports highlighting successes and areas for improvement
• Use data to identify trends, opportunities, and challenges within the franchise network
• Collaborate with internal departments to enhance individual museum performance, integrate new initiatives and technologies
• Provide day-to-day support and oversee operations of museums
• Drive increased sales and overall business results for museums
• Work with a new team to establish and implement standards and procedures
• Contribute to the setup and onboarding of local staff for museum openings worldwide
• Build and nurture relationships with franchisees and partners

Needed qualifications

• 2-3 years of working experience in the same or similar job with the same or similar key responsibilities
• Excellent communication, analytical skills and problem-solving skills
• Excellent command of MS Office
• High proficiency in English
• Ability to travel to museum locations
• Experience and/or knowledge of (digital) marketing and sales is a plus

What’s in it for you?

• Flexible working hours
• Full-time salaried position with a bonus structure
• Health insurance
• Travel opportunity
• Working in a young and energetic environment

If you don’t think you meet all the criteria but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.

www.museumofillusions.com